CA NetWork

ABOUT ME

A Communications & Technical Support Specialist

An experienced help desk technician, and a client support specialist of 6+ years. I have experience in customer service and IT incident resolution. I have a strong background in troubleshooting the technical aspects of computer environments and networks. I am a proficient communicator with explaining and describing both technical and non-technical details. I am skilled in resolving issues within fast-paced environments, while sticking to deadlines and SLAs. I have a proven ability to use and support; Microsoft Windows, Linux/UNIX, Apple operating systems and their software. I have Experience in end-to-end audio/video production, including; video transcoding, editing, and exporting.

Work Experience

Technical Support (Smart Home & Thermostat)

Atlantic Air Systems | 2021 - Present |

Installation and Support of Smart Thermostats, and Smart Home Accessories.

Video Editing & Podcast Production

Freelance | 2020 - Present |

Produce, edit, and publish over 100 hours of audio & video podcast episodes.

Customer Solutions Specialist

TELUS Mobility

Troubleshoot issues affecting the Wireless Network, End User devices and their Interaction with Each Other.

Consultant/System Administrator

LiveWell Pathway

Create, Manage and Organize CRM Contacts, Custom Email Templates and Graphics.

Technical Support Representative

NRT Technology Corp.

Provide Setup, Network, & technical support for White Label ATMs Across the World.

Technical Support Analyst

Cadillac Fairview Corp

Provide First & Second Level Support to Thousands of Users in an ITIL Help Desk Environment.

Warehouse Receiver

Genumark

Maintain accurate inventory and stock levels & Provide the first point of quality control.

Education

Computer Systems Technology & Networking

Centennial College

Received Ontario College Advanced Diploma

Professional Development

CCNA Cisco Certification

In Progress

Professional Development

Salesforce Administration

In Progress

Language

English

EXPERT

French

BASIC

I have experience in customer service and IT incident resolution. I have a strong background in troubleshooting the technical aspects of computer environments and networks.

Skills

Communication

Organization

Leadership

Task Ownership

Time Management

Mediation & Resolution

Technical Skills

Microsoft Windows OS, Powershell & Active Directory

EXPERT

Microsoft office 365, Word, Excel, PowerPoint, Visio

EXPERT

Google Workspace Accounts, Docs, Sheets etc.

EXPERT

ITIL & SAP Service Now, Remedy, Salesforce

EXPERT

Change / Incident Management (ITSM)

EXPERT

IP Routing TCP/IP VLSM, DHCP, DNS

EXPERT

Apple MacOS/OSX operating system

EXPERT

Email Servers SMTP, IMAP, POP

EXPERT

HAVE QUESTIONS?

Please feel free to contact me.

Ontario, CANADA
[email protected]
Available Upon Request

References available upon request: